Faqs

Arrival time is 2.00pm and departure time is 10:00am. All requests for an extension to these times are required at time of booking. We will always try to accommodate requests for early check-in/late check-out however they are subject to availability and fees may apply.

Please call or email us if you think you will be late checking-in, so we can arrange your keys & direction to the property.

On arrival into town call 0427 994 146 and we’ll meet you at the property.

In order to secure your holiday booking the Booking Agent requires a minimum deposit of $500 using a valid Master or Visa card. Throughout the year during our peak times and key events the deposit will be 50% of the total booking fee, accommodation must be paid prior to arrival.

The deposit forms part of the total payment excluding your security bond.

The payment for your holiday home (less the deposit) is to be made prior to your arrival, however in some instances and with express permission; payments can be made upon the day of arrival.

All homes currently under management of Lancelin Beach Escapes require a security deposit to be paid prior to occupancy.

The security bond is paid by you on the acceptance that if damage was to happen at the house during your stay, you would be accountable for the cost of repair.

We understand that accidents sometimes occur, we do ask that you notify us of any breakages or damage as soon as possible so that the house can be fully prepared in time for the next guest.

The bond also covers instances where extra cleaning is required (over and above the standard cleaning time at the property), if this extra cleaning is as a result of guests not fulfilling the stay conditions outlined in the Booking Terms & Conditions.

Guests also run the risk of forfeiting their bond if they breach other conditions of their stay, for instance parties, noise compliments & anti-social behavior.

The amount of the security bond is set at $500 and is refundable subject to a post occupancy inspection.

All cancellations policies are provided in our T&C’s which is supplied upon a confirmed booking. Once your deposit has been receipted, we trust you’ve read and accepted these T&C’s. Your deposit is non-refundable and you are liable for the full balance of the rental.

If you wish to cancel a booking you should notify the staff at LBB in writing 2 (two) weeks prior to the date of commencement of your holiday.

This will release you from the substantive cost of your booking and consideration will be given to refunding your deposit.

As a general rule there is a requirement for a minimum 2 night booking. However, there are certain times throughout the year (Christmas & Easter) where the minimum number of nights required will increase.

If a one night request was to be accepted conditions will apply:

• A Service Levy will be imposed on top of any other costs associated with your nightly tariff.  The service levy is $75
• Check in is strictly not before 2.00pm
• Check out is strictly no later than 10.00am

Speak to one of our staff should you wish to apply for a one night stay.

Strictly NOT permitted – our properties are for holiday accommodation only. All our homes are in residential areas, alongside residence who called Lancelin home. Any noise complaint’s may also result in a request to vacate.

Any anti-social behavior will not be tolerated and it will be reported to the police and may result in cancellation of your rental home and security bond.

A standard post-departure cleaning fee is applied to every booking. Please see individual homes description for fee disclosure.

Guests simply need to leave the property in a clean and tidy condition by adhering to the following conditions:

• Emptying all inside bins to outside bins. Please use the bin bags provided.
• Removing all foodstuffs from the fridge and freezer and ensuring the fridge is wiped out and left clean.
• Wiping food and grease from all kitchen surfaces (including the griller & BBQ).
• Washing and putting away all dishes.
• Dishwasher to be emptied and put away
• Returning all items and furniture belonging to the property to their original positions and leaving the property neat and tidy.
• BBQ cleaned.
• Clean up after your pets

If you wish to have our cleaners take care of these matters, please let us know in advance and we can happily organise for you (additional charges will apply).

Depending on the property to wish to book. Each property we manage is unique and details pertaining to linen is listed under the homes description.

We do have properties listed on our website that don’t have linen supplied, it is these properties that you will need to supply your own bottom sheets, top sheets, pillow cases, towels, hand towels and tea towels, in addition to your bath and beach towels.

We do have a couple of cots and highchairs for hire, you could include this in your special requirements of your booking enquiry. Alternatively, you are welcome to call or email us through a request.

In an effort to keep our prices down consumables are limit to cater for a 2 night stay and include- toilet paper, tea, coffee, sugar, dish washing liquid and bin bags.

If your stay is longer than two nights please take this into your planning considerations.

Yes, we have a number of properties that are pet freindly. Please see individual home descriptions for those home that allow pets. There is an expectation that your pet will remain outside.

However, should your pet be an “inside” pet then you will need to notify the staff at LBB at the time of making your booking, note conditions may apply.

The staff at LBB strongly recommend you do not leave your pet alone at the home you are occupying. Prior to vacating the premises you will need to collect all droppings and disclose any damage that may have been caused by your pet.

Any pets brought to properties that are not pet friendly, you will be asked to vacate.